Reference

Terms and Conditions That Govern Your pq77 Account

These terms set out how your pq77 account works — what you can do, what we ask of you, and how we handle deposits made through bKash, Nagad, and Rocket.

Account eligibility by regionbKash, Nagad, Rocket wallet rulesSports betting and casino scopeWithdrawal and verification conditionsGoverning law and jurisdiction notice
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pq77 Terms and Conditions That Govern Your pq77 Account
TERMS CONTACT PATHS

Reach Us About Any Term or Condition

Live Chat Open the live chat window from any page on pq77 to ask about a specific clause, account restriction, or wallet rule. A support agent will respond directly.
Email Support Send a written query to our support address if you need a recorded response about how a term applies to your account, your bKash or Nagad transaction, or your region.
Account Help Centre Log into your account and navigate to the Help section for term-related FAQs, wallet condition summaries, and guidance on the account verification process.
HOW WE HANDLE THIS

How pq77 Manages Accounts, Data, and Policy Changes

Account security and fair policy handling matter on both sides. We hold account data only for as long as it is needed to operate your wallet, process withdrawals, and meet any obligations that apply in supported regions. Here is how we approach the key areas.

Account Security Your account is protected by OTP verification on login. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.
Data Retention We keep transaction records — including bKash, Nagad, and Rocket transfers — for the period required by our obligations. You can request a summary of your account data through support.
Policy Change Notice When terms are updated, the change date is published on this page. We aim to notify active account holders by in-app message or email before significant changes take effect.
Requesting Corrections If any personal detail linked to your wallet or account is incorrect, contact support with your account ID. We will verify and correct the record within a reasonable timeframe.

Common Questions About These Terms and Conditions

These are the questions we hear most from account holders in Bangladesh about how these terms work in practice — covering wallets, eligibility, account actions, and what to do when something is unclear.

Yes. The same terms govern your full account, whether you are placing a bet on cricket, browsing live casino tables, or using a crash game. All activity under your account login falls within scope.

If your account is suspended during a review, any pending wallet balance is held and not processed until the review is complete. Contact support with your account ID and transaction reference to check status.

We can update terms at any time, but we aim to notify active accounts by message or email before major changes. The version date on this page always reflects the most recent update.

Eligibility depends on your local law. It is your responsibility to confirm that accessing sports betting or casino products is permitted where you are before opening or funding an account.

Log into your account and go to the Help section, or contact support directly via live chat or email. We will provide a summary of the data we hold linked to your account.

You may close your account before the updated terms take effect. Continuing to use your account after the update date is treated as acceptance of the revised conditions.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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